When I think of a piece of brand communication that
resonates with me it’s difficult to parse thru the various types of channels
that we are presented with brand communication. I spend my free time lately streaming
tv shows and using different types of social media.
One brand experience that stands out is FanDuel. FanDuel is
a gambling company that offers sportsbook, daily fantasy sports, essentially
acting as an online casino. Having lived most of my life in Washington State I
had no experience with companies like FanDuel, as online gambling was and still
is illegal.
I moved to New York City in 2019, and unbeknownst to me New
York City legislature passed into law the ability for residents to take part in
legal online sports betting applications beginning in January 2022.
Despite not being aware of this new law, I noticed a FanDuel
advertisement for New York residents. FanDuel created insights on the law that
had passed back in April 2021. There was so much going on in the world in April
2021 that I had totally missed this legislature passing. By creating clarity
that this was truly legal, FanDuel provided me with insights and value beyond
simply asking me to download their application.
What resonated with me was that instead of having a
call[-to-action of spending my money on their sports betting, FanDuel took an approach
to create clarity with consumers of the legality of sports betting. Beyond that
it was the consumers choice should they decide to move forward into downloading
their application and placing bets.
I imagine the brand planning team dove into research of
local New York City resident awareness of the new legislature that passed in
2021. They likely found that a majority of residents were unaware that starting
on January 8th, 2022 residents would be able to legally place bets
on their favorite teams or sports via betting applications on Android or iPhone.
Based on where I saw these advertisements the target user for
FanDuel was power-user of social media. Rather than advertise on TV or Radio, I
found their communication on both Twitter and Instagram. By targeting users
geo-located in New York City and creating clarity thru these social
advertisements, FanDuel was able to create value and simplify the consumer
journey into downloading their application directly from the advertisement.
After reading the link further and doing my own
investigation into the legislature, I felt comfortable knowing I could legally
download a sports betting application like theirs.
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